Privacy Policy for Kamana Store

Last Updated: 27th October, 2025

Kamana Store Pvt. Ltd. (“we,” “our,” or “us”) operates the mobile application and website https://kamanastore.com
We are committed to protecting your privacy and handling your personal data transparently in compliance with the Privacy Act 2075 (2018) of Nepal and relevant global data protection standards required by the Google Play Store

1. Data Controller

Company Name: Kamana Store Pvt. Ltd.
Registered Office: Butwal, Nepal
Email: support@kamanastore.com
Website: kamanastore.com

2. Information We Collect

We collect both personal and non-personal information necessary to provide you with a smooth, secure, and reliable shopping and delivery experience.

(a) Information You Provide

• Full name, phone number, and email address

• Delivery and billing addresses

• Payment details (processed securely by third-party payment providers; we do not store card or wallet details)

• Order information, preferences, and feedback

• Account credentials (if you register or log in)

(b) Information Collected Automatically

• Device details (model, OS version, unique device ID)

• App usage statistics, IP address, and access logs

• Location data (only if you grant permission for delivery purposes)

• Cookies and similar tracking technologies (for functionality and analytics)

3. Purpose of Data Collection

We use your data for the following purposes:

• To process, deliver, and track your orders

• To manage and secure your Kamana Store account

• To communicate order updates, offers, and support information

• To improve our services and personalize user experience

• To detect and prevent fraud or misuse

• To comply with legal obligations under Nepalese law

We never sell your data to advertisers or unrelated third parties.

4. Legal Basis for Processing

We process your personal information based on:

• Your consent (e.g., location sharing, marketing emails)

• Contractual necessity (e.g., processing an order)

• Legal obligations (e.g., tax and accounting laws)

5. Sharing of Information

Your information may be shared only with trusted third parties necessary for our operations:

• Delivery partners and logistics companies

• Payment gateways (eSewa, Khalti, Fonepay, or other secure providers)

• Cloud storage and analytics services (such as Google Firebase or AWS)

• Government or legal authorities when required under applicable law

Each third-party partner follows strict data confidentiality and security standards.

6. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Fulfil legal obligations

• Resolve disputes or enforce agreements

Once no longer required, your personal data will be securely deleted or anonymised.

7. Your Rights Under Nepal’s Privacy Act 2075

As a user, you have the following rights:

• To access, review, and correct your personal data

• To request deletion of your information

• To withdraw consent for specific processing

• To know how and why your data is being used

• To file a complaint with the concerned authority if your privacy is violated

To exercise these rights, please email support@kamanastore.com

8. Data Security

We use industry-standard security practices including:

• SSL encryption for all data transmission

• Secure servers with restricted access

• Regular system monitoring and data backups

However, no system is completely immune from cyber risks. Please use our app and services responsibly.

9. International Data Transfers

If your data is processed outside Nepal (for example, on international cloud servers), we ensure such transfers comply with globally accepted privacy and data protection standards.

10. Cookies and Tracking Technologies

We use cookies to:

• Remember your session and preferences

• Enable secure logins

• Analyse app and website performance

You can disable cookies through your browser or device settings, though some app features may not function correctly.

11. Children’s Privacy

Our services are not intended for users under 13 years of age.
If we discover that a child under 13 has provided personal information, we will delete it immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
When updated, we will change the “Effective Date” above and post the revised version on our website and app.
Your continued use of our services signifies your acceptance of the updated terms.

13. Contact Us

For privacy-related questions, complaints, or requests, please contact:

Kamana Store Pvt. Ltd.
Butwal, Nepal
? support@kamanastore.com

? https://kamanastore.com